Transportation Policy

This shipping policy applies to all orders placed on the animalutilities.org website.

All orders are typically processed and shipped within 1–2 business days.

During promotional periods or when order volume is high, processing time may be slightly longer.

Once your order is processed, you will receive a shipping confirmation and tracking information.

Generally, the estimated delivery time is 3–7 business days.

Actual delivery time may vary due to the following factors:

Destination country or region;
Customs clearance process;
Carrier operations;
Holidays or force majeure events.

Shipping costs will be displayed at checkout. Please refer to the website for details.

If your order offers tracking, you can check the tracking status using the provided tracking number.

There may be a delay in updating tracking information.

International orders may be subject to import duties or other taxes, which are determined by the customs authorities of the destination country.

Related costs (if any) are usually borne by the customer.

We will strive to ensure timely shipment and delivery, but we are not liable for delays caused by:

Customs clearance delays;
Logistics company delays;
Weather or natural disasters;
Peak holidays;
Other uncontrollable factors.

We may use third-party logistics companies to complete order delivery, including but not limited to international and local logistics carriers.

Common logistics partners may include:

DHL, UPS, FedEx, and other regional or international logistics service providers.

The specific carrier will be automatically selected based on the order destination, transportation costs, and logistics efficiency.

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