Terms of Service

Welcome to animalutilities.org. By visiting or placing an order on this website, you agree to the following Terms of Service.

1. Order Instructions

All orders are one-time purchase transactions. Unless otherwise expressly stated on the page, this website does not offer subscription, auto-renewal, or recurring payment services.

Customers are only required to pay the amount for orders they actively confirm and submit.

2. Return Policy

Customers may apply for returns under certain conditions. Returns must meet the following basic requirements:

The product must be in unused condition;
The product must not affect resale;
The packaging, accessories, and related attachments must be complete.

Returns are not supported in the following situations:

Used or damaged products;
Products that cannot be resold due to customer reasons;
Products specifically stated as non-returnable.

3. Return Shipping Costs

For returns due to product quality issues, wrong item shipped, or damage during transportation, the merchant will bear the return shipping costs;
For returns due to personal reasons (such as dislike, mistaken purchase, no longer needed, etc.), the buyer will bear the return shipping costs.

4. Refund Processing

After receiving and inspecting the returned goods, we will initiate a refund through the original payment method within 3 to 5 business days.

Actual arrival time may vary depending on the processing time of the bank or payment institution.

5. Scope of Service

We provide sales services based on the products displayed on the website and strive to ensure that product information is accurate and complete. However, due to supply chain or production batch reasons, there may be reasonable differences in appearance or details of the products.

6. Limitation of Liability

To the maximum extent permitted by law, this website shall not be liable for any indirect losses arising from the use of the products or services.

7. Terms Updates

We reserve the right to update these Terms of Service at any time. The updated terms will take effect immediately upon posting on this page.

8. Contact Us

If you have any questions about these Terms of Service, please contact us using the contact information provided on the website.